Resolution Ready: The Advocate's Grievance Mastery Series--Part 2: Process Mastery and Strategic Escalation

Program Overview

Effective grievance handling requires more than knowledge of the contract. It demands preparation, strategy, advocacy, and the ability to navigate complex workplace issues from initial concern through final resolution. The Resolution Ready: The Advocate's Grievance Mastery Series is a comprehensive three-part training designed to equip advocates with the skills, confidence, and practical tools needed to successfully navigate throughout the grievance process.

Participants will build a solid understanding of grievance fundamentals, master the procedural and strategic aspects of case management, and develop advanced advocacy skills for presenting and defending cases. Through practical examples, lessons learned, and hands-on exercises, attendees will gain techniques they can immediately apply in their representative roles.

Part II: Process Mastery and Strategic Escalation -  October 20, 2026 (9:30 – 1:30 Pacific Time)

Successfully navigating the grievance process requires a thorough understanding of each procedural step and the strategic decisions that influence outcomes. This course provides participants…