Conflict Facilitation For Internal Professionals

Class Description:

Conflict is inevitable in every workplace, but unresolved conflict can damage teamwork, reduce productivity, increase stress, and negatively impact employee engagement. Frequently, labor representatives, managers, HR professionals, and organizational leaders find themselves in the position of helping others navigate difficult conversations and workplace disputes, often without formal mediation training.

This highly interactive three-hour workshop is designed to provide internal professionals with practical conflict facilitation skills they can immediately apply with their own teams in the workplace. Participants will learn how to effectively guide challenging conversations, foster productive dialogue, and help parties move beyond positions toward understanding and resolution.

Through discussion, real-world scenarios, facilitated exercises, and skill-building activities, attendees will gain confidence in managing workplace conflict while maintaining neutrality, encouraging collaboration, and promoting constructive outcomes.

Whether you're helping members, coworkers, staff, customers, or others resolve misunderstandings, supporting labor-management discussions, addressing team dynamics, or facilitating difficult workplace conversations, this training…